Terms & Conditions

Terms and Conditions

Last Updated: February 4, 2026

Welcome to Al Rahman Travel. These Terms and Conditions govern your use of our services and your booking of Umrah packages. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms. Please read them carefully before making any reservations.

1. Company Information and Licensing

Al Rahman Travel is a licensed and IATA-certified travel agency headquartered in New York, specializing in Umrah and Hajj travel services across the United States. Our certification ensures compliance with international travel standards and provides you with protection and reliability throughout your sacred journey.

For inquiries, you may contact us at:

Email: info@alrahmantravel.co.uk
Phone: +1 (555) 123-4567
Address: 123 Main Street, City, State 12345
Website: alrahmantravel.co.uk

2. Booking and Reservations

2.1 Package Selection

Al Rahman Travel offers various Umrah packages designed to accommodate different budgets and preferences. All package details, including accommodation, transportation, and services, are described on our website and in our promotional materials. We reserve the right to modify package offerings based on availability and operational requirements.

2.2 Booking Process

To secure your reservation, clients must:

Complete the booking form with accurate personal information
Submit required travel documents (passport copies, photographs, etc.)
Pay the required deposit as outlined in Section 3: Payment Terms
Receive written confirmation from Al Rahman Travel

Important Note: Your booking is not confirmed until you receive written confirmation from our team and the initial deposit has been processed.

2.3 Accuracy of Information

Clients are responsible for ensuring all information provided during booking is accurate and matches their travel documents. Any discrepancies may result in visa rejection, travel delays, or additional fees. Al Rahman Travel is not liable for issues arising from incorrect information provided by the client.

"The traveler is responsible for obtaining all necessary travel documents, including valid passports, visas, and health certificates. Failure to obtain these may result in denied boarding or entry."
— International Air Transport Association (IATA) Guidelines

3. Payment Terms

3.1 Deposit Requirements

A non-refundable deposit of 500 per person (or as specified in your package) is required at the time of booking to secure your reservation. This deposit will be applied toward the total package cost.

3.2 Payment Schedule

Full payment must be received according to the following schedule:

Timeline Before Departure	Payment Due
90+ days	Deposit only
60-89 days	50% of total package cost
30-59 days	75% of total package cost
Less than 30 days	100% of total package cost

3.3 Accepted Payment Methods

We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
Bank Wire Transfers
Certified Checks or Money Orders
PayPal (may incur additional processing fees)

Note: Credit card payments may be subject to a processing fee of 3-4% to cover transaction costs.

3.4 Currency

All prices are quoted in United States Dollars (USD) unless otherwise specified. Prices are subject to change due to currency fluctuations, fuel surcharges, or governmental fee increases until full payment is received.

4. Cancellation and Refund Policy

4.1 Cancellation by Client

Clients who need to cancel their booking must notify Al Rahman Travel in writing via email. Cancellation fees will apply as follows:

90+ days before departure: Deposit forfeited; remaining balance refunded
60-89 days before departure: 50% of total package cost forfeited
30-59 days before departure: 75% of total package cost forfeited
Less than 30 days before departure: 100% of total package cost forfeited (no refund)

Please note that airline tickets, visa fees, and hotel reservations are typically non-refundable once processed, and these costs will be deducted from any refund amount.

4.2 Cancellation by Al Rahman Travel

We reserve the right to cancel any booking due to insufficient enrollment, force majeure, or other circumstances beyond our control. In such cases, clients will receive a full refund of all payments made, or may choose to transfer their booking to an alternative date or package of equal value.

4.3 Travel Insurance Recommendation

We strongly recommend that all travelers purchase comprehensive travel insurance to protect against unexpected cancellations, medical emergencies, trip interruptions, and other unforeseen circumstances. Compare travel insurance options here.

5. Travel Documents and Visa Requirements

5.1 Passport Requirements

All travelers must possess a valid passport with at least six (6) months validity remaining from the date of return. Passports must have at least two blank pages for visa stamps. Clients are solely responsible for ensuring their passports meet these requirements.

5.2 Visa Processing

Al Rahman Travel will assist in processing Umrah visas for all clients. However, the final decision on visa approval rests with the Saudi Arabian authorities. We cannot guarantee visa approval, and clients are responsible for providing all required documentation in a timely manner.

Required documents typically include:

Valid passport (original and copy)
Recent passport-sized photographs (specific size requirements apply)
Completed visa application form
Proof of vaccination (Meningitis, COVID-19, and others as required)
Mahram documentation (for female travelers under 45 years of age, as per Saudi regulations)

5.3 Visa Denial

In the event of visa denial by Saudi authorities, Al Rahman Travel will refund the package cost minus non-refundable expenses including but not limited to visa application fees, processing charges, and any tickets or accommodations already purchased. We are not responsible for visa denials and cannot provide refunds for services already rendered.

6. Package Inclusions and Exclusions

6.1 Typical Package Inclusions

Our Umrah packages generally include:

Round-trip airfare from select US cities
Airport transfers in Saudi Arabia
Hotel accommodation in Makkah and Madinah (star rating as per package selected)
Umrah visa processing
Basic Ziyarat (religious site visits) tours
Services of experienced tour guides
24/7 customer support during your trip

6.2 Typical Package Exclusions

Unless explicitly stated, packages do NOT include:

Travel insurance
Meals (except breakfast if specified in package)
Personal expenses (shopping, laundry, phone calls, etc.)
Additional baggage fees
Tips and gratuities
Optional tours or upgrades not specified in the package
Any expenses of a personal nature

Please review your specific package details carefully as inclusions may vary by package type and season.

7. Flight and Airline Policies

7.1 Flight Schedules

Flight schedules are subject to change by airlines without prior notice. Al Rahman Travel will make every effort to notify clients of any schedule changes but is not liable for delays, cancellations, or route changes made by airlines.

7.2 Baggage Allowance

Baggage allowances are determined by the operating airline and ticket class. Clients should verify baggage policies directly with the airline or contact our office for assistance. Excess baggage fees are the responsibility of the traveler.

7.3 Special Requests

Special requests such as meal preferences, seat assignments, wheelchair assistance, or other accommodations should be communicated to Al Rahman Travel at the time of booking. While we will make every effort to fulfill these requests, we cannot guarantee their provision as they are subject to airline and hotel availability.

8. Accommodation Standards

8.1 Hotel Ratings and Selection

Hotel accommodations are selected based on proximity to Haram, cleanliness, and service quality. Hotel star ratings are based on local Saudi Arabian classification systems, which may differ from international standards. Al Rahman Travel reserves the right to substitute hotels of similar or better quality if necessary.

8.2 Room Sharing

Unless you book a private room, accommodations are based on shared occupancy (typically 2-4 persons per room depending on package). Roommate assignments are made by Al Rahman Travel, and we strive to match travelers by gender, age group, and preferences when possible.

8.3 Room Upgrades

Room upgrades are subject to availability and may incur additional charges. Please contact us in advance if you wish to request an upgrade.

9. Health and Safety

9.1 Medical Fitness

Umrah involves considerable physical activity including walking long distances. Clients must ensure they are medically fit to travel and participate in all activities. Those with pre-existing medical conditions should consult their physician before booking.

9.2 Vaccinations

Saudi Arabia requires specific vaccinations for Umrah travelers. At minimum, travelers must provide proof of:

Meningococcal meningitis vaccination (ACYW135)
COVID-19 vaccination (as per current Saudi requirements)
Other vaccinations as mandated by Saudi health authorities

Clients should consult with their healthcare provider or visit the CDC Travel Health Website for the most current health requirements.

9.3 Travel Insurance for Medical Coverage

We strongly advise purchasing travel insurance that includes medical coverage, emergency evacuation, and repatriation. Al Rahman Travel is not responsible for medical expenses incurred during your trip.

10. Liability and Indemnification

10.1 Limited Liability

Al Rahman Travel acts solely as an intermediary between clients and service providers (airlines, hotels, transport companies, etc.). We are not liable for:

Acts, errors, omissions, or negligence of third-party service providers
Delays, cancellations, or schedule changes by airlines or other carriers
Loss, damage, or theft of personal belongings
Personal injury, illness, or death during the trip
Acts of God, natural disasters, political unrest, terrorism, or other force majeure events
Failure to obtain necessary travel documents or visa denial

10.2 Client Responsibility

Clients agree to indemnify and hold harmless Al Rahman Travel, its employees, and agents from any claims, damages, or expenses arising from their participation in the Umrah journey, except where such claims result from our gross negligence or willful misconduct.

10.3 Force Majeure

Al Rahman Travel shall not be held liable for failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to: natural disasters, war, civil unrest, government restrictions, pandemics, airline or supplier bankruptcy, or acts of terrorism.

11. Code of Conduct

11.1 Respectful Behavior

All travelers are expected to conduct themselves in a manner respectful of Islamic values and Saudi Arabian laws and customs. This includes:

Dressing modestly in accordance with Islamic guidelines
Respecting prayer times and religious sites
Refraining from photography in restricted areas
Following instructions from tour guides and group leaders
Complying with all local laws and regulations

11.2 Consequences of Misconduct

Clients who engage in illegal activities, disruptive behavior, or actions that violate Saudi law or Islamic principles may be removed from the group without refund. Al Rahman Travel is not responsible for any legal consequences faced by clients due to their own actions.

12. Changes to Terms and Conditions

Al Rahman Travel reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website with an updated "Last Updated" date. Clients are encouraged to review these terms periodically. Continued use of our services following any changes constitutes acceptance of the revised terms.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes arising from these Terms and Conditions or your use of our services shall first be attempted to be resolved through good-faith negotiations. If negotiations fail, disputes may be submitted to binding arbitration in New York, NY, in accordance with the rules of the American Arbitration Association.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Privacy and Data Protection

Your privacy is important to us. Al Rahman Travel collects and processes personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

We may share your personal information with:

Airlines, hotels, and other service providers necessary to fulfill your booking
Government authorities for visa processing and compliance purposes
Payment processors for transaction completion

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

15. Contact Information and Customer Support

For questions, concerns, or assistance regarding these Terms and Conditions or your Umrah package, please contact us:

Al Rahman Travel

Our customer support team is available Monday through Friday, 9:00 AM - 6:00 PM EST, and provides 24/7 emergency support for travelers currently on Umrah.

16. Acknowledgment and Acceptance

By booking an Umrah package with Al Rahman Travel, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not proceed with booking.

We look forward to serving you on your sacred journey and pray for a blessed and accepted Umrah.

Taqabbal Allahu minna wa minkum (May Allah accept from us and from you)